Russia (toll-free):
Website support
Working in the web development and Internet marketing market since 2006, we have accumulated a unique experience in website support and maintenance: we provide support service to over 100 projects on regular basis in addition to one-time (non-regular) support services. We are ready to join the project at any stage and ensure its further development.
19 years in the market
(since 2006)
(since 2006)
Over 150 customers
are supported on regular basis
are supported on regular basis
17 years Gold Certified
1C-Bitrix Partner
1C-Bitrix Partner
Over 700
developed websites
developed websites
Over 100 full-time employees
10th place in the ranking of the best
online stores’ developers
online stores’ developers
Base rates for website support
Website maintenance on an ongoing basis in Moscow involves the conclusion of an agreement with the client. Depending on the chosen tariff, we provide various working conditions, the required number of hours for the maintenance of the company's website, as well as extra services to choose from.
Subscription
from 9 000 ₽/mo.
Perfect for constant maintenance
and monitoring of websites featuring
regular tasks’ flow
and monitoring of websites featuring
regular tasks’ flow
Deposit
from 1 600 ₽/hour
Perfect for one-time works
for a website featruring
irregular tasks’ flow
for a website featruring
irregular tasks’ flow
Service standards
Reaction time per request
does not exceed 1 hour
The well-established processes of work and duties distribution allow to ensure the speed of response. It does not exceed 1 hour.
does not exceed 1 hour
Personal
manager
Personal manager is responsible for the website support. He monitors the quality and terms of work, provides accountability and is the contact person for all operational issues, who can be accessed by mail and telephone on working days from 10 am to 7 pm.
manager
Online account
and reporting system
We provide personal access to the account, where the client can set new tasks, track the status of current tasks, view the reports on the work performed for any period as well as the balance of available hours and other data.
and reporting system
Monitoring of payment
for hosting and domain
We monitor the timely payment for hosting services and domain renewal, inform on the need to renew the license for the use of 1C-Bitrix products promptly.
for hosting and domain
All passwords and accesses
are stored in LastPass system
All passwords for site access, hosting and other client systems are stored in an encrypted form in a reliable "LastPass" system, which excludes access leakage and virus penetration
are stored in LastPass system
We use GIT
version control system
We use GIT version control system for large projects that require two or more developers, which allows the specialists to work independently and combine the result without overlap and data loss.
version control system
Our customers
Support and development of the official website
Support and development of an official website
Support of the official site
Support site for the Italian brand
Support for two official Russian websites of the company
Support for an official corporate website
Support and development of an official website
Support and development of an official website
Benefits of the website support
in Pixel Plus internet-agency
in Pixel Plus internet-agency
Website development department
The website development department has its own staff of developers, which allows to plan resources and perform tasks regardless of the availability of the support department developers.
Website promotion department
The website promotion department (SEO and contextual advertising) has a staff of specialists. This allows to provide a comprehensive solution to all marketing tasks including support, promotion and development of the project.
Tasks of any complexity level
We provide solutions for various tasks of any complexity level from news’ adding to integration with "1C: Enterprise" and various configurators’ developing.
Prompt and urgent problem solving
We quickly eliminate any technical problem and error in website operation. In case of urgent tasks, we proceed to their implementation and ensure the shortest possible implementation time.
Single rate for any specialist
We have a single hour rate for the work of any support specialist within the chosen tariff. This makes it easier for the client to evaluate the tasks and calculate the work performed.
Unlimited hours
We are ready to continue working beyond the limit in case the upcoming tasks go beyond the hours of the subscription in current month. The payment for such work is made at the end of the month on the basis of the hours worked.